FAQ

Everything you need before you travel

Clear answers to common questions about rooms, Spa, reservations and services.

Frequently asked questions

Plan your stay with confidence

Can’t find your answer? Contact us and we will reply directly.

Contact us
How far is the hotel from Milan Bergamo Airport?

In normal traffic the journey from Milan Bergamo Airport BGY takes approximately 30 minutes. Always check current directions before travelling.

How far is T’AMI Hotel from Milan?

Google Maps shows driving routes of roughly 71–78 km from Milan, depending on your starting point and route.

Is Spa access included in the stay?

Spa access is included only in offers and packages that explicitly list the wellness experience. You may stay without Spa access or add it, subject to availability.

Can I book the Spa without staying overnight?

Yes. The Mountain Spa and Sky Spa welcome external guests all year through Day Spa packages, by reservation and subject to availability.

Is the Spa genuinely private?

When an offer includes the Private Spa, the Mountain Spa and Sky Spa are reserved exclusively for the guests named in the booking. Swimwear is compulsory throughout; staff may enter for routine service checks while respecting your privacy.

What are the check-in and check-out times?

Check-in is from 2 pm to 10 pm and arrivals after the permitted time are not accepted. Check-out is by 10:30 am unless a specific arrangement or package states otherwise.

Is a deposit or credit card required?

Depending on the dates and booking type, a deposit or credit card guarantee may be required. The exact terms are provided before confirmation.

What are the cancellation conditions?

Refund, amendment and cancellation terms depend on the rate, period and conditions accepted at booking. Always refer to your confirmation.

How far in advance should I book?

Book as soon as your dates are known, especially for weekends, public holidays, peak periods and Private Spa time slots.

Is parking available?

A covered, unguarded paid car park is available inside the property. There is also free public parking opposite the hotel, subject to time-disc restrictions in some periods.

Is the hotel accessible for guests with disabilities?

The entrance, common areas, lift and selected rooms are accessible. Tell us your specific needs before booking so we can confirm the right solution.

Can you accommodate allergies or intolerances?

We can assess several requirements when informed in advance. Send all relevant details before arrival so the kitchen can confirm what it can prepare safely.

Is the hotel suitable for families?

T’AMI is not a dedicated Family Hotel, but welcomes a limited number of children depending on the period, their ages and room availability. Please confirm before booking.

Are pets allowed?

No, pets are not accepted at the hotel.

Is there a tourist tax?

Yes. The local tourist tax is compulsory under municipal rules and is paid in cash on arrival, subject to applicable exemptions.

T’AMI Hotel · Selvino

Your mountain escape starts here

Check live availability and rates in the official booking engine, or tell us about the stay you have in mind.

  • Official booking engine
  • Live rates and availability
  • Direct support from the hotel